When I started Janvier Designs back in 2008 I was focusing in the immediate. I needed a way of sharing with the world my skills as a designer. I had no idea it would be evolving into a business slowly, but it has. Often I receive customers asking me how they can get hold of me in a “more direct” way. To solve that once for all, I decided to use a Live support method. That is, once you get to the site, you can choose to chat with an operator live during operation hours (Monday through Friday 8:00 Am – 17:00 PM Eastern Standard time).
There are various advantages for this application, as discussed below, but the most important is the “real time effect”. 
- Real time effect.
As the Internet ages, people need access to the information fast. The more accessible in “real time” the information is, the better it would be. - Assisted navigation.
Let’s face it, most people out there don’t care going through every page of your website. As a matter of fact, the less pages the would have to go through the better. In a chat environment, it is pretty easy to help your visitors navigate through your sites by pointing them in the right direction. - The web standards today encourage “interactivity”.
It used to be the case that the web master would provide the content of the site 100%. Recent leaps in web development have made it possible to make more interesting application that enhance user participation. Live chat is one of the best, if not the best! - Cool features
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I know that sounds pretty cheesy, but the truth is, the chat capability allows the visitors and the operator at JanvierDesigns do much more than just chat. They can share documents, screen snapshots, links and so much more. Could it be cooler than that? 
We’re not always online, but you can still reach us!
JanvierDesigns is not an enterprise with people all over the world that we would work 247. However, if we happen to be away from the desk, you can still reach us by leaving a message. Even during the weekend, we answers emails!
Web development is about combining different types of skills and tools to make an interesting website or web application. Chat can enhance that to an amazing level!
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I love mathematics first of all. I enjoy playing soccer and volleyball, but I love Web design. Web design brings out the artist in me, mathematics brings out the philosopher in me and sports simply maintain the level of adrenaline required to make everything possible. I honestly thank God I can do things I like, when I like!
Kool